Strategic Technology Sourcing

Top5 has extensive experience in sourcing technology elements in both the public and private sector. Based on our experience in leading sourcing efforts in the data center, infrastructure, hardware and software space, we work with our clients to overcome several challenges in the context of a Strategic Technology Sourcing program:

Organizational Design / Technology Talent

  • Too many customer touch points
  • Uninformed buying
  • Non-collegial support or leverage of standards
  • Duplication of services
  • Fragmentation of services
  • Skill/Talent shortages
  • 1,000+ applications
  • Complex multi-tiered trading relationships
  • Complex payment/chargeback mechanisms

IT and Business Processes

  • Bulk of services not covered by meaningful SLAs
  • Inappropriate training spend
  • Poor technology planning
  • Lack of technology strategy/vision/leadership
  • Lack of effective Program Management, Investment Governance function
  • Non-standard processes, applications, infrastructure and standards across Agencies or Divisions

Technology and Infrastructure

  • Periodic need for major investment to keep up with market
  • Technologies are converging and agencies/divisions differ in their approach and preferences
  • Improved infrastructure & Support
  • Fragmented suppliers with duplicative contracts and lack of buying economies of scale Federated vs. Specialized Architectures not adhering to a common vision or standards

A Pragmatic Approach to Technology Sourcing

Through the work performed by Top5 on behalf of our clients we have determined that there is no “one-size-fits-all” approach to obtaining IT service excellence. Instead, a pragmatic approach leverages aspects of a variety of sourcing options. Central to decision making in this area is determining what services can be centralized, shared or provided at the highest possible value point from internal and external suppliers.

Top5 never engages clients with a predetermined view of strategy or solution. Since we are vendor agnostic, we can work with our clients and the marketplace to design and obtain IT services that offer high alignment with client's strategic needs, providing reduced implementation risk and the highest possible end-value to our clients.

Top5 practitioners have led multi-million to billion dollar Strategic Technology Sourcing engagements that leverage decentralized, centralized, Shared Services as well as externally provided Managed Services in a variety of public and private sector clients and industries.

Top5's Strategic Technology Sourcing Practice has sourced several high value, high visibility contracts for industry leaders including:

  • $35M Data Center Consolidation for a Leading Domestic Defense Contractor
  • $90M Enterprise Managed and Shared Services implementation for a top 10 State
  • $75M ERP and Managed Services implementation for a top 10 State
  • $300M Systems Integration, Technology Infrastructure and Managed Services solution for a new-entrant Telecommunications provider